Tag: ivr

Cisco UCCX 11.5 Basic IVR Application

Introduction In this post we will create a basic IVR application on Cisco UCCX 11.5 server. Our application will play out the greeting to the caller and allow him to enter the extension number or wait for being transferred to the operator. Prerequisites Before you go through this tutorial you should have a working UCCX

How to create a custom recording for IVR greeting in FreePBX?

Introduction In this short tutorial we are going to create a custom recording for IVR greeting. These recordings are called Announcements/System Recordings (these terms are used interchangeably) in FreePBX. Whenever you create an IVR application you select which audio file should be played back to the callers in Announcement field. How to create a custom