Introduction In this article we will learn how to change the file format and bit rate for call recording files on a FreePBX server. This will allow you to save a lot of disk space without any noticeable loss in quality of the call recording files. Before you start Call recording is disabled by default
Introduction In this article we will go through all the steps required to configure call queues in FreePBX 13. Call Queuing is a feature of almost any call center which allows you to keep incoming calls in a queue while they are waiting for their turn to be served by agents. Requirements I assume that
Introduction In this article we will see how we can bypass SIP traffic blocking. There are a lot of countries where local ISPs block SIP traffic. It makes it impossible for enterprises or private persons to leverage from low rates on international calls provided by various SIP trunk providers. Solution One of the solutions is
Introduction In this post you will learn how to configure multiple IP phones with the same extension in FreePBX. This extension is usually called shared line, because it is shared by different devices. Using shared lines is very convenient when you have two or more devices and want to be able to answer the incoming
Introduction. In this post we will learn how to make a backup of your FreePBX server. I will be using FreePBX version 13. Before we start we have to setup an FTP server, because FreePBX uses FTP protocol for backups. If you don’t have an FTP server running already, you can read these short posts
Introduction In this short tutorial we are going to create a custom recording for IVR greeting. These recordings are called Announcements/System Recordings (these terms are used interchangeably) in FreePBX. Whenever you create an IVR application you select which audio file should be played back to the callers in Announcement field. How to create a custom
How to display a name instead of CallerID for a call coming from PSTN CID Lookup Source is a feature that allows us to display names instead of CallerID numbers for incoming calls from PSTN. For example, you might want to add your colleagues’ names and cell phone numbers to the list, so when they
Call recording in FreePBX. FreePBX allows us to enable call recording without any additional hardware and licenses. It also has a web interface for playback, so we can easily find the recordings and listen to them using only built-in tools. In this post we are going to look at the call recording configuration steps for
What is IVR greeting? IVR greeting (also called Auto-Attendant Greeting) is what you hear when you call some company’s number, like “Thank you for calling, If you know the extension number, please, dial …”. IVR configuration in FreePBX 13. FreePBX allows you to configure IVR greetings without complex CLI commands and scripts, using only
