Tag: uccx

Introduction In this post we will create a basic IVR application on Cisco UCCX 11.5 server. Our application will play out the greeting to the caller and allow him to enter the extension number or wait for being transferred to the operator. Prerequisites Before you go through this tutorial you should have a working UCCX

Introduction In this article we will go through the integration process of UCCX (Cisco Unified Contact Center Express) 11.5 with CUCM (Cisco Unified Communications Manager) 11.5. The process will be similar for other software versions as well. CUCM side: 1. Enable AXL Web Service on CUCM Go to Cisco Unified Serviceability -> Service activation and